Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@sunvalleybaby.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@sunvalleybaby.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

REPORT ORDER PROBLEM

If your order is missing a product, contains a damaged item, or other concerns, please contact a Sunvalley Baby Customer Representative by sending an email: support@sunvalleybaby.com. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.

 

SUNVALLEY BABY RETURN POLICY



If you suspect a manufacture defect or any other warranty issue please refer to our warranty policy.

You may also contact us at support@sunvalleybaby.com. We're available 9am - 10pm ET.

 

WHAT IS AN ELIGIBLE ITEM?

To be eligible for return, the item must be received by Sunvalley Baby in its original condition (unopened, unmarked and in saleable condition) within 3 months of the receipt of your purchase.  Returns will not be accepted on any opened packages except in case of manufacturer’s defect, subject to the terms of our Sunvalley Baby Warranty.

 

HOW TO RETURN AN ELIGIBLE ITEM?

Ship your return merchandise to the address provided by Sunvalley Baby, using the shipper of your choice.

 

PROCESSING:

A Sunvalley Baby Customer Service Representative must first verify your return before a refund can be issued. A refund will be made to the credit card and or check will be issued for the original purchase upon receipt for the eligible item. Please allow up to two billing cycles for refund processing.

 

QUESTIONS?

Contact Sunvalley Baby by e-mailing us at support@sunvalleybaby.com