SHIPPING & RETURNS

SHIPPING NOTICE



There are unfortunately significantly delays in pickups and deliveries caused by COVID-19 and a surge in e-commerce orders which is affecting our shipping partners.

Unfortunately we can’t guarantee our normal shipping times as a result. We will do everything possible to process your order based on our normal order processing timeframes of 1-3 business days. Once your order is processed, and is ready for shipping, you will get a tracking number and estimated delivery date. However, the estimated delivery date may change due to factors outside of our control that affect our shipping partners. Thanks for your understanding. 

 

SHIPPING & RATES

 

  1. We process orders within 1-3 business days. Keep in mind that we’re closed on Saturday, Sunday and national holidays.
    1. NOTE: Pre-orders will ship during the week listed on the website.
  2. Orders are then shipped with the most efficient shipping partner based on your location. When your product ships, you’ll receive another email with the tracking information. Orders to the US take 8-15 business days to arrive.
  3. If your order includes multiple items, they may arrive in separate packages and at different times.

 

We offer FREE shipping on all our orders.

 

ORDER STATUS

We process orders Monday through Friday in the order in which they are received. Orders placed after 12:00PM EST (Noon) M-Th and 11am EST Friday will not be processed until the next business day.

If you want to check the status of your order or if you have questions about your order, please email us at Customer Service and we would be happy to assist you.

  • We reserve the right to limit the sales of our merchandise to any person, geographic region, or jurisdiction on a case-by-case basis.
  • We reserve the right to limit the quantities of any merchandise that we offer.
  • We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per credit or debit card, per household, or per order. In the event that we make a change to or cancel an order, we may notify you by contacting the e-mail provided at the time the order was made.
  • We reserve the right to prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

 

REPORT ORDER PROBLEM

If your order is missing a product, contains a damaged item, or other concerns, please contact a Sunvalley Baby Customer Representative by sending an email: support@sunvalleybaby.com. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.

 

SUNVALLEY BABY RETURN POLICY



If you suspect a manufacture defect or any other warranty issue please refer to our warranty policy.

You may also contact us at support@sunvalleybaby.com. We're available 9am - 10pm ET.

 

WHAT IS AN ELIGIBLE ITEM?

To be eligible for return, the item must be received by Sunvalley Baby in its original condition (unopened, unmarked and in saleable condition) within 3 months of the receipt of your purchase.  Returns will not be accepted on any opened packages except in case of manufacturer’s defect, subject to the terms of our Sunvalley Baby Warranty.

 

HOW TO RETURN AN ELIGIBLE ITEM?

Ship your return merchandise to the address provided by Sunvalley Baby, using the shipper of your choice.

 

PROCESSING:

A Sunvalley Baby Customer Service Representative must first verify your return before a refund can be issued. A refund will be made to the credit card and or check will be issued for the original purchase upon receipt for the eligible item. Please allow up to two billing cycles for refund processing.

 

QUESTIONS?

Contact Sunvalley Baby by e-mailing us at support@sunvalleybaby.com